Code of Conduct

Reynaers at Home has a network of trustworthy and reputable partners. As an integral part of our supply agreement, we expect and demand that all our dealers will behave in accordance with the following Code of Conduct.

Trust

Be polite and courteous to customers, their family and friends at all times
Answer any questions honestly and to the best of your knowledge
Never mislead your customers or avoid the truth in any way
Respect a customer’s right to end a conversation at any time
Never take advantage of a person’s inexperience or vulnerability

Professionalism

Be fully trained and competent to complete any service you offer in a correct and professional manner
Be smartly dressed
Always clean up after yourself at the end of the day
Treat every customer’s home with care and respect
Put down dust-sheets and make every effort to minimise mess

Lawfulness

Always act within the law
Always work in accordance with all relevant regulations and standards
Ensure that customers are aware of their legal rights with regard to any contract that they sign and understand what they
are committing to

Safety

Follow all appropriate measures to ensure that all work is carried out safely and that any possible risk to the home and to any people in the vicinity is minimised
Be suitably trained in the operation of all tools and equipment used
Always have available, and make use of, the necessary health and safety equipment

Fairness

Have a clear and equitable complaints policy and procedure
Take every reasonable measure to ensure that all customers are completely satisfied

If you feel that any of the above principles has not been followed, or you have any questions about the Reynaers at Home Code of Conduct, please contact us on 0121 421 9707 or email homeuk@reynaers.com

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